SECURITY: Your safety and security are of the utmost concern to those of us who welcome you as our guest. Please familiarize yourself with the Safety guidelines provided in this directory. If a security need arises, please contact the Front Desk for immediate attention. Please dial 0. WAKE-UP CALLS Please dial 0 to contact our Front Desk to schedule a wake-up call. ROOM SERVICE Delicious light snacks and drinks are available from 10:00 to 23:30. Please check out our restaurant menu using the QR code that you will nd in your room.

TELEPHONE GUIDE: Front Desk - 0, Restaurant - 5, Room Service- 0, Reservations - 0, For hotel internal calls simply dial the room number.

TRAVELLER SAFETY TIPS: Do not answer the door in a hotel room without verifying who it is. If a person claims to be an employee, call the Front Desk and ask if someone from their sta is supposed to have access to your room and for what purpose. Close the door securely whenever you are in your room and use all of the locking devices provid- ed. Do not needlessly display guest room keys in public or carelessly leave them on restaurant tables, at the swimming pool, or other places where they can be easily stolen. Do not invite strangers to your room. Place all valuables in the hotel safe deposit box. Do not leave valuables in your vehicle.

WIFI 77777777: A complimentary Wi-Fi service is available in hotel guest rooms and in public areas.

MISCELLANEOUS - Green Program: LET'S CARE ABOUT MOTHER EARTH TOGETHER! Linen washed daily in the hotels worldwide wastes millions of gallons of water and tonnes of detergent. Linen is customarily changed every day. If you feel no need for changing linen daily, please keep informed the Housekeeping or Front Desk concerning your choice. Thank you for choosing us and explore the Grand experience! KEY CARD Should you lose your key card, please immediately notify the Front Desk. For your own safely, you will be asked for identication. Please return your key card to the Front Desk upon check-out.

KEY CARD: Should you lose your key card, please immediately notify the Front Desk. For your own safely, you will be asked for identication. Please return your key card to the Front Desk upon check-out.

LOST AND FOUND: The hotel has a Lost & Found Section which is part of our Front Desk. In line with local regulations, non-valuable lost and found items will be stored for a period of three months after which the items will be discarded. Valuable items are handed over to the local police authorities after a period of six months.

MAINTENANCE: If something is out of order or is not working properly, please call the Front Desk by 0.

NON-SMOKING PROPERTY COLETTE: Hotel is a 100% non-smoking property. Should anyone smoke in your non-smoking guest room during your stay, an additional 70 000 AMD charge will be applied to your account for the cost of purication. We hope you will respect the fact that many individuals today have severe allergies. Thank you for your cooperation.

PARKING: Complimentary parking is available for all registered hotel guests. The hotel cannot be responsi ble for items left in vehicles on the hotel property.

PET POLICY: For the convenience of other guests and in an eort to help us to provide the cleanest and most sanitary accommodations possible, pets are not permitted.

POOL (OUTDOOR): The swimming pool is provided for the pleasure of our guests. Opening hours are from 11:00 to 19:00. Children must be accompanied by a guardian. There is no lifeguard on duty so please familiarize yourself with the posted safety rules. Swim at your own risk. For the information o all our guests,the pool is open on Wednesdays for women and girls omly. Please men accept this with understanding.

CHECK-IN TIME: Check-in time is after 14:00. Early check-in is subject to 1-night pre-booking and is at the discre tion of the hotel based on the availability of your room. Call the operator to make your request, or ask the Front Desk personnel when you arrive.

RESERVATIONS: For reservations please call +374 55 300-530 or 0 from your room.

RESTAURANT: Our Restaurant serves Armenian and International food from 10:00 to 23:30.

SIGHTSEEING TOURS: Please contact our Front Desk for sightseeing information.

CREDIT CARD: Visa, Master, MIR and American Express cards are accepted. You can also pay by cash in local currency.

CURRENCY EXCHANGE: For foreign currency exchange, please use ATMs near the hotel and also the currency exchange points.

WET-CLEANING AND LAUNDRY: For express services (the same day) extra charges apply. The laundry bags and price list are located in your room in the wardrobe on the shelves. Laundry service is oered daily. Items to be cleaned should be submitted by 13:00 and will be returned by 19:00 that day. Please complete the form provided, place with the laundry in the bag. For express services (the same day) extra charges apply and items will be rented at 18:00 and returned within 5 hours of the same day.

EMERGENCIES: To ensure your safety and comfort, we encourage you to read the security/safety section in this directory along with the evacuation instructions as shown below.

EVACUATION PROCEDURE: Please take note of the evacuation signs around the hotel. In the event of an emergency, DO NOT PANIC! Advise the Reception immediately by dialing 0.

EMERGENCY AND FIRE: Should you discover a re, please contact reception immediately by dialing 0. Please do not attempt to put the re out yourself, move away from the dangerous area by follow ing the emergency exit signs until you are out of the building. To encourage our guests to devel op good safety habits, we oer the following: Investigate safety features of every hotel that you stay in. Find the re exits, alarms, extinguishers and re hoses nearest to your room and learn how to get to them even under adverse conditions. If you leave your room, take your room key with you, go to the nearest re exit, stay low and keep away from the smoke.

HOUSEKEEPING: Our housekeeping personnel is scheduled to service your guest room between 8:00 to 16:00 each day. Should you require service at a specic time during your stay, please contact the Front Desk. If you require additional blankets, feather pillows, cots, and stationery, please dial 0.

HOUSEKEEPING: Our housekeeping personnel is scheduled to service your guest room between 8:00 to 16:00 each day. Should you require service at a specic time during your stay, please contact the Front Desk. If you require additional blankets, feather pillows, cots, and stationery, please dial 0.

TRANSPORTATION: The hotel has a shuttle service available at an additional cost. To arrange a transfer, please con tact the front desk by dialing 0. The cost of the transportation service is (1 direction)-3000amd

ATM SERVICE AND BANKS: There are some ATM machines located near the hotel (2 minutes' walk from hotel). Banking hours are generally Monday to Friday 09:30 to 17:00. Please contact our Front Desk for assistance by dialing extension 0.

ATM SERVICE AND BANKS: There are some ATM machines located near the hotel (2 minutes' walk from hotel). Banking hours are generally Monday to Friday 09:30 to 17:00. Please contact our Front Desk for assistance by dialing extension 0.

AREA ATTRACTIONS: While staying at COLETTE Hotel expect a memorable trip in Yerevan, Armenia. The best city sites are within 15 minutes by car from Hotel. Republic Square,Vernissage -the biggest open air souvenir market, Opera House,Cascade and Matenadaran, beautiful churches and museums as well as many cafes and restaurants.

BREAKFAST: Breakfast is served on the rst oor Monday to Sunday: 08:30 to 10:30.

BREAKAGES AND MISSING ITEMS: Please note, that you will be responsible for all/any breakages and/or missing items in your room. Don’t destroy,use with care.In case of damage to the property,compensation will be made in the amount of the entire value of the property.